Sign in to the Officer Hub for the first time

Your Officer Hub account starts with an invite from your local president or Site Admin. Plan on about ten minutes, and have your phone with you.

Accept your invite

1. 1Open the invite email and choose Accept invite. The link works for a limited time, usually seven days.
2. 2Check the card that says You are joining. It names the local and the role you were invited as. If it is not what you expected, do not accept. Ask the person who invited you.
3. 3Press Email me a code. We send a six-digit code to the address you were invited at. Type it into Six-digit code from the email and press Confirm code. The code works for 15 minutes; Send a new code sends another.
4. 4Choose a password of at least 8 characters and type it again under Confirm password.
5. 5If the page shows the Terms of Service, read them and tick the box.
6. 6Press Accept invite. You are signed in straight away.

Presidents land on Set up your local. Other officers land on the Officer Hub home page.

If the link has expired

The page says so and offers Email me a new link. That works for up to 30 days after the invite expired. After that, ask for a new invite.

Set up your authenticator app

Officer Hub keeps grievance files and member records, so your local may ask for a second check when you sign in: a six-digit code from an authenticator app on your phone. Any standard authenticator app works.

1. 1When asked, choose Generate setup code. A QR code appears.
2. 2Open your authenticator app, add an account, and scan the QR code. If you cannot scan it, choose Can't scan the QR code? and type the key instead.
3. 3Type the code your app shows into Enter the 6-digit code from your app, then press Confirm and enable.
4. 4Your Recovery codes appear once. Choose Download as text file or Copy all, keep them somewhere safe away from your phone, tick I have saved these codes, and press Continue.

Sign in after that

1. 1Open the sign-in page, choose I already have an account, enter your email and password, and press Sign in.
2. 2If the site asks for a code, open your authenticator app and type the six-digit code into Six-digit authenticator code. It checks as soon as you type the sixth digit.

Lost your phone? Choose Recovery code and type one of your saved codes instead.

If you forget your password

1. 1On the sign-in page, choose Forgot password?.
2. 2Enter your email and press Send reset link.
3. 3Open the email within two hours, choose a new password, and press Save password.

Check your security settings later

Your profile, in the account menu, has a Security card. It shows whether your authenticator app is set up and how many recovery codes you have left. From there you can Generate new recovery codes or Replace authenticator when you change phones.