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Officer training
Officer Learning Center
Six self-paced modules for stewards and local officers — contract enforcement, discipline, human rights, governance, finances, and collective power. Progress saves on this device only.
0 of 6 modules completed
Self-tests mark your progress
Each module ends with a quiz. Read the lesson, then use Jump to Quiz or scroll to Self-test. A perfect score marks the module complete on this device.
Education for the floor — not legal advice. Confirm every deadline, remedy, and procedure against your own collective agreement and statute.
Progress is stored in this browser only — no account required.
Module 1Contract Enforcement
Not startedDistinguish grievances from complaints, investigate with the 6 W's, and prepare FAR sheets with representative immunity in mind.
28 min read · Self-test quiz
Module 2Progressive Discipline
Not startedDefend members facing discipline, apply just-cause standards, and navigate off-duty conduct and obey-now-grieve-later exceptions.
26 min read · Self-test quiz
Module 3Human Rights & Accommodation
Not startedApply the Meiorin test, challenge undue hardship claims, and protect medical privacy in return-to-work planning.
30 min read · Self-test quiz
Module 4Democratic Governance
Not startedRun quorum-aware meetings, write decision-focused minutes, and execute multi-round secret ballot elections.
25 min read · Self-test quiz
Module 5Financial Health & Audits
Not startedMaintain double-signature controls, program-prioritized budgets, and trustee-led six-month audits.
28 min read · Self-test quiz
Module 6Building Collective Power
Not startedAudit systemic barriers, negotiate equity-focused contract language, and design restorative dispute paths.
28 min read · Self-test quiz
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Further reading from Canadian labour federations, multi-union steward handbooks, and public human rights guidance — not tied to one national. Confirm every rule against your own collective agreement and statute.
Sources & references
External resources cited in this guide. National and government URLs often move; if a link 404s, search from that organization’s home page. OPSEU / SEFPO pages on opseu.org may block automated checks — open those links in a browser before you share them in a workshop.
- Canadian Labour Congress — labour education catalogue
National CLC steward and leadership courses (Level 1/2 grievance handling). Cite for multi-union education; confirm live offerings with your labour council.
- CUPE Steward Handbook
Public CUPE steward handbook — grievance basics, human rights, and accommodation. Useful comparative education for any local; confirm against your own CA and national.
- CUPE — Ready and Able (duty to accommodate)
CUPE duty-to-accommodate guide for stewards and locals. Pair with OHRC policy; your provincial human rights statute still governs.
- CUPE — Stop Harassment guide for locals
Practical local anti-harassment checklist and contract language tips from CUPE. Adapt to your bargaining unit — do not treat as your CA.
- Unifor — Grievance Handling & Workplace Leadership
Unifor three-day grievance and workplace leadership course outline. Members should register through their local/national education path.
- Unifor education courses directory
Browse Unifor steward, human rights, and leadership courses. Delivery modes change — check the live directory.
- OHRC — Duty to accommodate policy statement
Ontario Human Rights Commission policy on the duty to accommodate under the Code, including the Meiorin framework. Ontario-focused; other provinces have parallel commissions.
- OHRC — Human Rights at Work (2008)
Foundational OHRC workplace guide. Supplement with newer OHRC disability and ableism policies for current practice.
- Labour Relations Act, 1995 (Ontario)
Ontario LRA s.74 sets the duty of fair representation (arbitrary, discriminatory, bad faith). College CAAT units may use the CCBA instead — confirm which act applies.
- OLRB Information Bulletin 12 — What does DFR mean?
Plain-language OLRB explainer for members. Stewards use this to understand the test — not to coach filing against the union.
- Occupational Health and Safety Act (e-Laws)
Live OHSA statute - prefer QR to e-Laws over outdated paper copies on union boards.
- Ontario Federation of Labour
Provincial labour federation — solidarity and movement education; cite, do not mirror.
- Canadian Labour Congress
National labour congress — solidarity links on local sites; cite, do not mirror.